Terms and Conditions (AGB)

VI TRONIC – Owner: Vittorio Vaccarella
Gutenbergstraße 20, 70794 Filderstadt, Germany

1. Scope, Conclusion of Contract

1.1 These Terms and Conditions apply to all contracts, deliveries, and other services between VI TRONIC (hereinafter “Provider” or “we”) and the customer. Deviating terms and conditions of the customer shall not be recognized unless the Provider expressly agrees to their validity in writing.

1.2 Our offers are subject to change and non-binding. By placing an order, the customer makes a binding contractual offer. Acceptance occurs by shipping the goods or through express order confirmation. Order data and the contract text will be stored.

1.3 Customer Information: The customer is informed that changes to vehicles (e.g., tuning, software optimization) must be registered in the vehicle documents. Failure to do so may result in administrative penalties, loss of insurance coverage, failed inspections, or tax evasion. Installing a tuning chip or software programming may lead to the loss of type approval, insurance coverage, and warranty claims.

2. Right of Withdrawal for Consumers

Consumers (any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or self-employed professional activity) have the right to withdraw from the contract within 14 days without giving any reason.

Cancellation Policy

You may withdraw your contractual declaration in writing (e.g., by letter, email) within 14 days or by returning the goods. The withdrawal period begins after receipt of this information. Sending the withdrawal notice in due time is sufficient to meet the deadline.

Withdrawal should be sent to:
VI TRONIC
Gutenbergstraße 20
70794 Filderstadt
Germany
E-mail: info@vitronic.software

Consequences of Withdrawal

In the event of a valid withdrawal, the services received by both parties must be returned. If you cannot return the received goods in whole or in part, or only in a deteriorated condition, you must compensate us for the loss of value.

Exceptions

The right of withdrawal does not apply to:
– Delivery of goods manufactured according to customer specifications or clearly tailored to personal needs.
– Delivery of software, if the delivered data carriers have been unsealed by the consumer.

3. Prices and Payment Terms

The prices in effect at the time of order or individually agreed prices apply, plus the statutory VAT applicable on the day of delivery. Payment must be made by PayPal, bank transfer, credit card, or voucher before delivery. In the event of late payment, we reserve the right to charge default interest of 5% above the base interest rate.

4. Delivery, Shipping, Transfer of Risk

4.1 Delivery and conversion dates are non-binding. Force majeure or unforeseeable events release us from our delivery obligation without entitlement to compensation.
4.2 Shipping is at the customer’s risk and expense, unless expressly agreed otherwise.

5. Acceptance

Upon acceptance of the vehicle or goods, the delivery is considered accepted and properly rendered. In case of delayed acceptance, storage fees and default interest may be charged. After setting a reasonable grace period, we are entitled to withdraw from the contract or claim damages.

6. Complaints, Notification of Defects

The customer must inspect the goods immediately upon receipt and notify any obvious defects in writing within 5 working days. Later complaints are excluded, unless they concern hidden defects, which must be reported within the statutory deadlines.

7. Warranty and Liability

7.1 For new parts and installation work, we provide a 12-month warranty from delivery/commissioning or up to a maximum of 20,000 km. The warranty is limited to replacement or rectification at our discretion. Further claims, especially for consequential damages, are excluded.

7.2 Natural wear and damage caused by improper use are excluded from the warranty.

7.3 Otherwise, we are only liable for intent or gross negligence. Liability is limited to the foreseeable, typical damage at the time of contract conclusion.

Warranty/Liability for Software Customers and Resellers:
We do not assume any liability for the vehicle on which software or tuning files are installed. This is the responsibility of the dealer/installer. Software is a non-returnable digital product; refund is excluded after delivery.

8. Retention of Title

Delivered goods remain our property until full payment has been received. Modification, resale, pledging, or transfer to third parties is not permitted without our consent.

9. Payment Terms

Payment is made in advance via PayPal, bank transfer, credit card, or voucher. In case of default, we charge default interest of 5% above the base interest rate.

10. Right of Retention and Lien

We have a right of retention and lien on all objects that come into our possession for all outstanding claims. We are entitled to sell these by private sale.

11. Cost Estimates

Only written cost estimates are binding. Necessary additional work may exceed the estimated total value by up to 20% without further consultation.

12. Documents and Copyright

All drawings, software, plans, data, and documents remain our property and may not be passed on to third parties. Website content is subject to copyright.

13. Advertising

We may refer to the use of the purchased item in our references in word and image. Advertising on behalf of the customer is only permitted with written consent.

14. Master Changes, Credits, Licenses

A change of master on tools is excluded. Credit balances cannot be paid out in cash or transferred.

15. Final Provisions

Should individual provisions of these terms and conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

Version: May 2024